One of the themes of “Citizen of Glass” is a caution that true empathy is not about the full transparency of social media by which every aspect of our lives is shared with the world. Rather, it is about allowing ourselves to have our own private space to understand and explore our feelings, helping others do the same, and then sharing our feelings with each other when we are ready. 

Empathy can be defined as the ability to perceive and understand the feelings of others.  Empathy is considered a critical aspect of interpersonal relationships, including doctor-patient and couples relationships, because understanding the feelings of another can help us engage in compassionate, pro-social behavior that is helpful to another person.

link :  Agnes Obel’s Empathy Technology